Got an email today and this is what it said. Holy Moly.
BEST BUY, MY FOOT
Best Buy has some bad policies....
Normally, I would not share this with others, however, since this could happen to you or your friends , I decided to share it. If you purchase something from, Wal-Mart, Sam's Club, JC Penny, Sears etc. and you return the item with the receipt they will give you your money back if you paid cash, or credit your account if paid by plastic.
Well, I purchased a GPS for my car, a Tom Tom XL.S from 'Best Buy'. They have a policy that it must be returned within 14 days for a refund!
So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt. I explained to the lady at the return desk I did not like the way it could not find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I said how much would that be. She said it goes by the price of the item. It will be $45.00 Dollars for you. I said, all your going to do is walk over and place it back on the shelf then charge me $45.00 of my money for restocking? She said that's the store policy. I said if more people were aware of it they would not buy anything here! If I bought a $2000.00 computer or TV and returned it I would be charged $300.00 dollars restock fee? She said yes, 15%.
I said OK, just give me my money minus the restock fee.
She said, since the item is over $200.00 dollars, she can't give me my money back!!!
Corporate has to and they will mail you a check in 7 to ten days.!! I said 'WHAT?!'
It's my money!! I paid in cash! I want to buy a different brand..Now I have to wait 7 to 10 days. She said well, our policy is on the back of your receipt.
I said, do you read the fro nt or back of your receipt? She said well, the front! I said so do I, I want to talk to the Manager!.
So the manager comes over, I explained everything to him, and he said, well, sir they should of told you about the policy when you got the item. I said, No one, has ever told me about the check refund or restock fee, whenever I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program. He said Well, I can give you corporate phone number.
I called corporate. The guy said, well, I'm not supposed to do this but I can give you a 45.00 dollar gift card and you can use it at Best Buy. I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining 3 dollars. You can keep your gift card, I'm never shopping in Best Buy ever again, and if I would of been smart, I would of charged the whole thing on my credit card! Then I would of c anceled the transaction.
I would of gotten all my money back including your stupid fees! He didn't say a word!
I informed him that I was going to e-mail my friends and give them a heads up on this stores policy, as they don't tell you about all the little caveats.
So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy
Read their Store Return Policy here.
BEST BUY, MY FOOT
Best Buy has some bad policies....
Normally, I would not share this with others, however, since this could happen to you or your friends , I decided to share it. If you purchase something from, Wal-Mart, Sam's Club, JC Penny, Sears etc. and you return the item with the receipt they will give you your money back if you paid cash, or credit your account if paid by plastic.
Well, I purchased a GPS for my car, a Tom Tom XL.S from 'Best Buy'. They have a policy that it must be returned within 14 days for a refund!
So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt. I explained to the lady at the return desk I did not like the way it could not find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I said how much would that be. She said it goes by the price of the item. It will be $45.00 Dollars for you. I said, all your going to do is walk over and place it back on the shelf then charge me $45.00 of my money for restocking? She said that's the store policy. I said if more people were aware of it they would not buy anything here! If I bought a $2000.00 computer or TV and returned it I would be charged $300.00 dollars restock fee? She said yes, 15%.
I said OK, just give me my money minus the restock fee.
She said, since the item is over $200.00 dollars, she can't give me my money back!!!
Corporate has to and they will mail you a check in 7 to ten days.!! I said 'WHAT?!'
It's my money!! I paid in cash! I want to buy a different brand..Now I have to wait 7 to 10 days. She said well, our policy is on the back of your receipt.
I said, do you read the fro nt or back of your receipt? She said well, the front! I said so do I, I want to talk to the Manager!.
So the manager comes over, I explained everything to him, and he said, well, sir they should of told you about the policy when you got the item. I said, No one, has ever told me about the check refund or restock fee, whenever I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program. He said Well, I can give you corporate phone number.
I called corporate. The guy said, well, I'm not supposed to do this but I can give you a 45.00 dollar gift card and you can use it at Best Buy. I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining 3 dollars. You can keep your gift card, I'm never shopping in Best Buy ever again, and if I would of been smart, I would of charged the whole thing on my credit card! Then I would of c anceled the transaction.
I would of gotten all my money back including your stupid fees! He didn't say a word!
I informed him that I was going to e-mail my friends and give them a heads up on this stores policy, as they don't tell you about all the little caveats.
So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy
Read their Store Return Policy here.
7 comments:
Nice informative post thx
Thanks for the FYI.
I hate all that B**L S**T from store policies.
I WILL NOT shop at Best Buy.
You are putting the sting on all the bad retailers! You go girl!
Hrm...maybe one argument is that the transaction was complete without full disclosure. Here's my thinking...since you didn't receive a receipt or have an opportunity to read it until the purchase had been completed, or may not have even looked at it until you got home, how would you know all of these rules and policies?
I'm really glad you posted this! I will certainly think twice before making a purchase there. It makes no sense to charge a restock fee!
Stephe,
I wonder if this policy is new? Joe and I returned an HP computer and monitor a few months ago within the 14 day window and were kind of expecting a problem...it was almost a $1,500 purchase. We found a better deal at Costco, so we packed everything up and off we went.
It turns out the clerk at the return desk didn't even bat an eye...he barely even looked at the computer. He just credited our card, no re-stocking or other fees, and that was that.
We left thinking...what a breeze. It's funny how opposite our experiences were.
Donna
Thanks for the tip. I never had any problems with Best Buy, but I guess anything is possible.
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